Shopping
The easiest way to find any item on our site is to use the search features.

Select your size range from the pull down menu, if you know the model number of the item enter it and click GO. For example, the basic model number of a New Balance shoe can be found on the heal of the shoe. So, if you see someone walking down the street with sneakers that you like, make a note of the model number and type it into the search box. If you don't know the model number then type in a keyword, an activity, such as running.

We also offer a targeted search feature where you can refine your search according to a wider range of parameters which better fit your personal needs.

Or discover our extensive inventory of New Balance performance products by browsing our catalogs by categories.

If you are still having trouble finding an item, don't hesitate to contact us by calling our store toll free at 1-877-4NEWBAL. We may have received a shipment to the warehouse which has yet to be added to the site.

Returns, Exchanges and Refunds
100% Satisfaction Guaranteed, or your money back. Everything we sell is backed by our word and supported by our staff of New Balance shoes and apparel experts who are here to serve you. If you are not happy for any reason with your purchase then Just Return It™ within thirty days and we will give you a full refund or an exchange. If your purchase is a Holiday Gift then take an extra 30 days. Call toll free with any questions 1 (877) 463-9225.

If you are not happy with the fit of your new shoes, we'll gladly exchange them for a different size or width. Simply return the shoes in the original box and tell us the desired size and width for the replacement pair.

Return shipping costs are the customer's responsibility.

Any shoes returned after 30 days, if accepted, will incur a 10% restocking fee. Worn shoes can be returned only if there is a problem due to a manufacturing defect.

New Balance adult shoes are guaranteed to be free of defects for a period of 90 days from date of purchase. Kids shoes are guaranteed for 60 days from date of purchase.

Return Address:
New Balance North Jersey
459 Route 17 South
Hasbrouck Heights
New Jersey 07604

Shipping Information

A Perfect Dealer stands by its offer to ship orders of any size for one low price.

Orders are processed Monday—Saturday during business hours. There are no shipments on Saturday and Sunday.

We offer free shipping to Military personnel on US Military Bases Overseas.

We ship to the contiguous 48 states, US Military Bases, Alaska and Hawaii as well as the U.S. territories, such as Guam and the Virgin Islands.

FREE GROUND SHIPPING ON ALL ORDERS OVER $50 -- no matter how many items you buy.

Return to Shipping Options to confirm and/or modify your shipping selection.

Stores and Contact Information
New Balance North Jersey and New Balance Westchester are independently owned and family operated retail licensees of New Balance Athletic Shoe, Incorporated.

New Balance North Jersey
459 Route 17, South
Hasbrouck Heights, New Jersey 07604

Toll Free Number 1-877-4NEWBAL (1-877-463-9225)
New Jersey Phone 1-201-727-0745
New Jersey Fax 1-201-727-0746

Larry's directions to New Balance North Jersey in PDF format

New Balance Westchester
350 Tarrytown Road
White Plains, NY 10607

Toll Free Number 1-866-NBW-NBW1 (1-866-629-6291)
New York Phone 1-914-993-6291

Be sure to stop by and visit our New Balance Concept Stores if you're in the area.

For general information and questions regarding your order send us an e-mail: info@aperfectdealer.com

New Balance, Flying NB & N design are registered trademarks of New Balance Athletic Shoe, Inc.

Placing an Order Online
We made it easy. Our navigation is clear, ordering is secure and your privacy is protected.

When you are ready to add an item to your shopping cart; select your width and size, the quantity (defaults to 1) and click the button Add to Cart.

The next screen will ask you to select your shipping method based upon the destination of the package, the shipper, and speed of delivery. You may either proceed directly to check-out or continue shopping.

Checkout is fast. It's as simple as Do-Re-Mi.

Fill out our online order form; billing information, shipping address (changes to the shipping method) and credit card information.

Click submit.

You may want to print the "Thank You!" page, with the tracking order id on it for your records. Thank-you. Your order is complete.

E-mail Order Confirmation
An e-mail confirmation of your order will be sent to you soon after. It will be followed by a shipping notification as soon as we obtain the information from the shipper. If for any reason there's a problem with order fulfillment you will be contacted and asked if you would like to cancel your order.

Ordering by Phone, Fax or Mail
We understand that you may not feel like sending credit card information via the internet even though statistically it's much safer to use your credit card on the internet than in a face-to-face transaction. Or maybe you just need help deciding.

Fax and phone orders are taken during regular business hours. Our store is open six days a week.

Call us toll free during business hours at 1-877-4NEWBAL (1-877-463-9225) Monday through Friday from 10am–8pm and Saturdays from 10am–6pm EST

You also have the option of going through the online ordering process up to and including filling out the online order form. Rather than hit the submit button, print the form out instead and fax it to us.

Our fax number is 1-201-727-0746 which is in New Jersey. Our New Jersey phone number is 1-201-727-0745.

Privacy Policy
Your business is so important to us that we refuse to share your personal information with anyone else — take an in depth look at our Privacy Policy.