Customer Service

We are committed to good old fashioned service.

As soon as we receive your order, if all items are in-stock you will get a shipping confirmation via e-mail. If there will be any delay in sending the shoes, you will be contacted and asked if you would like to cancel.

Give us a call. Our family run business ensures that when you reach our New Jersey store, the person who picks up the phone has extensive knowledge about our products enabling our customers to make the right decision.

Answers to frequently Asked Questions:

Customer Service Manger Barry G

E-Mail: Sales

NJ Hours (EST):

Our Phone Support and Brick and Mortar Stores are open:

Monday thru Friday 10am–6:30pm
Saturday 10am–6pm
Closed on Sundays

Call Toll Free: 1(877)463-9225

Phone: 1(201)393-0456

Fax: 1(201)727-0746

Returns, Exchanges and Refunds

100% Satisfaction Guaranteed, or your money back. Everything we sell is backed by our word and supported by our staff of shoes and apparel experts who are here to serve you. If you are not happy for any reason with your purchase then Just Return It™ within thirty days and we will give you a full refund or an exchange. If your purchase is a Holiday Gift then take an extra 30 days.

If you are not happy with the fit of your new shoes, we'll gladly exchange them for a different size or width. Simply return the shoes in the original box and tell us the desired size and width for the replacement pair.

Return shipping costs are the customer's responsibility. We suggest the Post Office, don't pay for fast shipping, insurance or any other extras.

Any shoes returned after 30 days, if accepted, may incur a 10% restocking fee.

New Balance adult shoes are guaranteed to be free of defects for a period of 90 days from date of purchase. Kids shoes are guaranteed for 60 days from date of purchase.

Call us toll free at 1 (877) 463-9225 with any questions.

Return Address:

A Perfect Dealer, Inc.
459 State RT 17
Suite #4
Hasbrouck Heights
New Jersey 07604

Shipping Information

Orders are processed Monday thru Saturday during business hours.

There are no shipments on Saturday, Sunday or Holidays.

Orders are shipped on business days: Monday - Friday.

Any orders received after 3PM on Friday will ship the following Monday.


We ship to the contiguous 48 states, US Military Bases, Alaska, Hawaii and the U.S. territories.


Email or call 1-877-463-9225. We look for the best delivery option, one order at a time.


Please note that carrier shipping delays out of our control may occur.

No Express shipping is available at this time. If you require a specific delivery date, please give us a call.

Continental US (areas in the contiguous 48 States)

  • Standard Ground Service (1-7 business days) — $8.00 or Free for orders over $69, Any Size Order
  • USPS Priority Mail (2-3 days) — $8.00 Any Size Order

Hawaii and Alaska, Puerto Rico, US Virgin Islands, MP and Guam

  • USPS Priority Mail — $14.00 Any Size Order

Shipments to US P.O. Boxes

  • USPS Priority Mail — $8.00 Any Size Order


US Military Bases in the USA

  • Standard Ground Service — FREE for Any Size Order
  • USPS Priority Mail — Only $3.00 for Any Size Order

US Military Bases Overseas

  • FREE Shipping by USPS Priority Mail

Accessibility Statement

A Perfect Dealer, Inc. is committed to ensuring that individuals with disabilities have equal access to its stores and website.

Our store is designed to be accessible to people with various types of disabilities. Upon request, we provide appropriate auxiliary aids and services to ensure effective communication while shopping, and we make reasonable modifications to our standard policies, practices and procedures where necessary to ensure a great shopping experience for our customers with disabilities.

We are actively working to make our website accessible for users with disabilities and use the Web Content Accessibly Guidelines (WCAG) 2.1 as a guide. However, if you have any difficulty using our website because of a disability, we are available by telephone to provide assistance for all your shopping needs at our toll-free number 1(877)463-9225 – Monday thru Friday from 10AM to 6:30PM, and Saturday from 10AM to 5PM. We are closed on Sunday.

Privacy Policy

Your business is so important to us that we refuse to share your personal information with anyone else — take an in depth look at our Privacy Policy.

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